Who is collecting your data?
Your data is collected by Nomad 2000 d.o.o., Rožna dolina, cesta XV/20a, 1000 Ljubljana, Slovenia, VAT ID: SI 25283642 (“SailNomad”).
SailNomad owns the following websites: www.najemjadrnice.si, www.online-yachtcharter.com, www.sailnomad.si, and www.sailnomad.de.
What kind of personal data does SailNomad collect?
Your data is collected via our reservation or inquiry forms, when you register for your SailNomad account, when you browse our sites, or when you send us an email with your information. No matter on which device the data is collected, mandatory fields are indicated in the forms. If you do not wish to provide such information, you will not be able to access certain services or features of our websites. In addition, you may not be allowed to purchase products or services through our websites.
Through the reservation process, we collect your name, address, contact details (email, phone number), payment type, and any other important information regarding your holiday (for example your arrival time to the marina, the boat will be ready for you, flight numbers).
Depending on the reservation, we may also ask for your name, surname, gender, address, country, nationality, ID or Passport number, date of birth, place of birth, email, telephone number, payment information, flight number, and the same information from the guests that are sailing with you. The customer is responsible for informing all the guests traveling with him about the personal data. Your personal information can be forwarded to the corresponding boat provider with whom you have rented the boat – crew list form.
You can also be asked to provide a review to help other sailors' guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your name and the content of your review.
In addition to this, we also collect information from your computer, phone, tablet, or other device you are using to access our services. This can include the IP address, the browser you use, the device you use, and your language settings. This can help us optimize the website so you can find the best offers easily.
For what purpose is personal data collected?
SailNomad aims to collect and process only Personal Data which is adequate, relevant, and not excessive about the purposes for which it is collected. Your Data is collected and used to access the features and services offered on our websites and maintain current, correct, and relevant information about you, to meet one or more of the following purposes:
a) Respond to your reservations, inquiries, or contact to rent a boat, book a cruise, or more widely benefit from our services.
b) Allow you to create and use your SailNomad account
c) Offer to respond to surveys that will allow us to improve and adapt our products and services
d) Allow you to make an online booking of the yacht
e) Offer you promotions or special offers that may interest you in our marketing operations
f) To show you the most appropriate offer for you through our website
We want you to have a smooth holiday, so when you use SailNomad we make sure we understand how we might contact you or how we can help by making sure your holiday will be well planned, for example asking for a crew list so you don’t have to wait in the marina, filling this information last minute.
We also collect your information understanding which language you speak and what’s the best way of contacting you. We collect data for marketing, where we want to show our offer as relevant for you as possible or keep you updated with the best deals.
We can send you our best offers, relevant news, or sharing vouchers for your next holidays. Before the start of your reservation, we can send you the essential information about your upcoming trip, for example, marina information. You can unsubscribe from the newsletter at any time. If for any reason the unsubscribe option is not available, please contact us directly at info@online-yachtcharter.com
We share this information only with the relevant third parties – boat providers you booked with. The primary purpose is to process your yacht reservation, share your data relevant to your sailing holiday, or validate the correctness (for example email address you provided during the reservation). Any third-party service providers are bound by confidentiality clauses and are not allowed to use your data for other purposes than instructed by us.
When you use a credit card to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle this payment.
We might need to disclose personal data with Competent authorities, to law enforcement authorities as it is required by law or is strictly necessary for the prevention, detection, or prosecution of criminal acts or fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or the rights of our business partners.
We never sell or rent your data to anyone else.
SailNomad security and confidentiality.
SailNomad will keep your data in a secure environment for the time necessary to achieve the purposes for which they were collected or during the minimum retention period provided by the applicable legislation, particularly in civil and commercial matters.
We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data during their work.
What are your data rights?
Under the General Regulation (EU) 2016/679, of 27 April 2016, on Data Protection (GDPR), the following rights are recognized regarding the processing of your data:
Right of Access:
Users have the right to know the personal data that we have collected about Users and, if the case, to get a copy of such data and information about the processing.
right of Rectification:
Users have the right to update, amend errors, and modify data that may be inaccurate or incomplete.
right of Erasure:
Users have the right to erase or restrict processing of the data or part of the data that we have collected about Users in the case that the processing is illegal or that the purpose for processing or collecting it has disappeared.
right to Object:
Users have the right to object to the processing of your data in the case that the purpose of the processing is direct marketing or that the processing should be stopped for reasons relating to Users personal situation unless we can demonstrate compelling legitimate grounds to continue processing them or that the processing is necessary to exercise or defense legal claims.
right of Data portability:
Users have the right to receive a copy of your data Users provided us with in a structured, commonly used format.
right to Withdraw:
Users have the right to withdraw any consent you have provided in respect of our processing of Users' data, although we may have other legal grounds for processing Users' data for other purposes.
To exercise your rights, please, send an email to info@online-yachtcharter.com or send your request by post courier to the following address: Nomad 2000 d.o.o, Rožna dolina, cesta XV/20a, 1000 Ljubljana, Slovenia. In your request, you have to clearly state:
• your identity, by indicating your complete name and the email address you used to purchase or create an account
• the right or rights you are exercising.
The exercise of these rights is free of charge unless you make unjustified or excessive requests. In this case, we will be entitled to charge you with a reasonable fee based on administrative costs.
How does SailNomad process communications with other parties?
For our partners, we provide an online system where we keep all information stored and we only disclose as much as is necessary for them to take care of your sailing holiday. For example, when sailing authorities are requesting to see your sailing license we make sure this is done.
We will retain your data for as long as we think it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account, complying with applicable laws, resolving disputes with any parties, and otherwise as necessary to allow us to conduct our business). All personal data we retain will be subject to this Privacy Policy. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us at info@online-yachtcharter.com
SailNomad Cookies Statement.
Whenever you use our online services, cookies, and other tracking technologies can be used in several ways. These technologies are either used by us directly or by our business partners, including third-party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used, and what your choices are, please read more here.
What is a Cookie?
Cookies are small encrypted text files that are stored on your computer or other device by this Website. The Website uses cookies to collect information about you.
In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser.
What are Cookies used for?
We use cookies for the following reasons:
• To identify you as you travel around our site, monitor your journey, and record sales. This enables us to identify issues and improve our customer journey.
• To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.
• To ensure that items are placed into your Shopping Basket and your order is processed correctly. For marketing purposes, for example, to display personalized banners.
• You may change your website browser settings to reject cookies. To learn how to disable cookies or opt out of their usage please visit aboutcookies.org. Please note, however, that some cookies are essential to shop on the Website, and in the event you do reject cookies this may impair the functionality of the Website and may mean that you are unable to shop on the Website.
• At no point do our cookies or those of our third parties store your personal payment information.
Web beacons (also known as pixel tags, web bugs, or gifs) are similar tracking technologies to cookies. They track URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an advertisement, or an HTML email message.
Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the SailNomad websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons.
All these technologies are together referred to in this Cookie Statement as “cookies”.
How are Cookies used?
Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used.
We use technical cookies to make sure our website works correctly for you as well as functional cookies to remember your language preferences or filters you use the most. These cookies are necessary to provide you with the great experience we strive for.
We also use analytics cookies to gain insight into how our visitors use the website. It helps us to find out what works and what doesn't and improve our websites. These cookies gather information about which web pages you have viewed, which referring/exit pages you have entered and left from, which emails you have opened, and so on. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement.
Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for and yachts you have viewed.